Aitken Spence Elevators, the sole distributor of OTIS elevators & escalators in Sri Lanka, was recently awarded the ISO 9001:2008 certification for its Quality Management System (QMS) by SGS Lanka (Pvt) Ltd. This certification covers Sales, Marketing, Installation, Testing, Commissioning and Maintenance functions of OTIS elevators, escalators and travelators.
The company’s QMS was established with the aim of satisfying its customers beyond their expectations through continuous improvement. Its vision is to elevate the company to be the leading elevator and escalator supplier in Sri Lanka. The focus was also on developing a motivated and committed team to introduce emerging technologies to the market and ensure safety, quality and reliability of its products and services.
Surendar Mariappan, Joint Managing Director of Aitken Spence Elevators said the ISO quality certificate is an important landmark in the company’s evolution and a testimony to the high standards of service which they adhere to.
The ISO 9001 certification is provided to organizations that are able to demonstrate its Quality Management System has the robust ability to consistently fulfill customer requirements as well as statutory needs. ISO 9001 certification also proves that the organization is committed towards continually enhancing customer satisfaction through the application of the management system with processes in place for non-conformance management and improvement.
Aitken Spence Elevators has inculcated an open culture for more productive workplace interactions, whilst building stronger bonds with its customers base. Further, its team has committed towards delighting customers by effectively delivering the company’s brand promise and end-to-end solutions in vertical transportation.
“Our commitment towards continuous improvement and quality management is a key factor contributing to all aspects of our operation. This certification is a milestone of achieving the highest levels of compliance and standardization for the benefit of our customer base who continues to place their faith in us. We hope to perpetuate the movement towards ensuring uncompromising quality at all levels and aspects” said the Joint Managing Director of Elevators.