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Singapore Airlines’ A350-900 Medium Haul Aircraft on its maiden voyage to Colombo

1 Oct

Singapore International Airlines (SIA) will introduce the new Airbus A350-900 medium haul aircraft to Colombo on the 1st of October 2019.

The new medium-haul Business Class seats have been manufactured by Stelia Aerospace. Features of the aircraft are built to enhance the overall in-flight experience by optimising comfort and reducing jetlag, providing better entertainment and personalisation.

The A350-900 medium haul aircrafts are also fitted with the latest Thales AVANT in-flight entertainment system – a first in SIA’s fleet. Passengers onboard will have the pleasure of enjoying Singapore Airlines’ specialised myKrisWorld platform and its selection of more than 1,800 movies, TV shows, audio programmes and games with even greater flexibility. Personalised content recommendations will be based on passenger preferences and viewing history. KrisFlyer members and Business Class customers will also have access to additional in-flight entertainment content choices.  In addition, customers will have access to high-speed in-flight WiFi service on the new A350-900, equipped with Inmarsat GX Aviation’s broadband connectivity system offered through SITAONAIR.

Commenting about this feat, Mr. Hu Hongyao, General Manager of Singapore Airlines Sri Lanka added “Singapore Airlines will celebrate its 50th year in Sri Lanka in 2020. As part of the lead up to our Golden Jubilee celebrations, we are pleased to introduce the A350 Medium Haul aircraft on the Colombo-Singapore route. Singapore Airlines is confident of the country’s recovery in the immediate future and we look forward to be a part of the Sri Lanka success story in the many years to come.”

It is a fitting tribute to the fleet’s loyal passengers to and from Colombo where SIA has maintained a strong relationship for almost half a century, through Aitken Spence Aviation.

“We are extremely delighted to introduce the A350-900 medium haul to Colombo. Customer experience is priority to us; this is articulated strongly in our values as quality and reliability are hallmarks of the SIA service. Our unbroken partnership with Singapore Airlines, spanning over four decades as the longest serving General Sales Agent in the SIA network, reflects the trust and confidence one of the best airlines in the world has placed in our country. We take pride in this and we will continue to set higher benchmarks in the industry,” commented Mr. Vasantha Kudaliyanage, Managing Director of the General Sales Agency for Singapore Airlines.

SQ 468 will take its maiden voyage to Colombo from Singapore Changi Airport at 2200hrs local time on 01 October 2019 and arrive in Colombo at 2335 hrs local time. The return flight, SQ469, will depart from Colombo at 0050 hrs local time and arrive in Singapore at 0720 hrs local time on 02 October 2019.


Aitken Spence Aviation Wins Award for Airport Operations – Individual Winner

13 Mar

Aitken Spence Aviation employee, Mr. Vasantha Kudaliyanage (Customer Service Manager, Singapore Airlines) won the award for Airport Operations – Individual Winner, at the Singapore Airlines annual awards 2017 held recently. The award was presented to Vasantha by Regional Vice President Mr. Joey Seow in Perth, Australia.

The individual winners were selected after a process based on commendable work and a compilation of all compliments received from passengers for the exemplary work done by individuals and teams across the West Asia and Africa (WAA) stations. Sub-continent countries include – India, Bangladesh, Sri Lanka and Maldives. Other individuals and teams that joined Mr. Kudaliyanage in winning the award were from India, South Africa and Dubai.

Mr. Kudaliyanage excelled in service by demonstrating key attributes such as taking initiative and ownership and offering great customer service that has made him a service champion and a role model figure while been an inspiration to his team. Other instances he assisted many passengers some of which included a UN peacekeeping mission to Timor-Leste for a group of 34 Sri Lankan police officers. Mr. Kudaliyanage went above and beyond a restricted time period to deliver excellent service in liaising with Singapore SATS Police, SilkAir, SQ SSE, the Sri Lankan High Commission and the local Sri Lankan Police Force. Furthermore, he assisted several passengers such as overcoming flight delays and efficiently dealt with lost personal belongings. Mr. Kudaliyanage has been a key figure in providing excellent customer service at Singapore Airlines and he is well known for going above and beyond in assisting numerous business and individual passengers. In light of such outstanding service, he has consecutively been awarded the following;

2017 – RVP West Asia & Africa – Airport operations Individual winner
2014 – RVP West Asia & Africa – Airport operations Individual winner
– Merit
2010 – CEO TCS Awards 2010 – Highest award in the network
2009 – RVP West Asia & Africa – Airport operations Individual winner

Aitken Spence, which is the longest standing GSA of Singapore Airlines worldwide, commended Vasantha Kudaliyange on his continuous achievement that instil values such as quality and reliability that are hallmarks of the Aitken Spence service.