Tag Archives: Hapag-Lloyd Lanka

Hapag-Lloyd Lanka Walks Away with Best Customer Service Award at 22nd ICS Awards

27 Feb
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Mr. Russell Diaz, Assistant General Manager – Hapag Lloyd Lanka receiving the award

Hapag-Lloyd Lanka (Pvt) Ltd, a subsidiary of Aitken Spence PLC and the local representation of German operator Hapag-Lloyd Kreuzfahrten was awarded the “Best Customer Service” laurel for the Europe sector at the recently concluded awards ceremony organized by the Institute of Chartered Shipbrokers – UK (Sri Lanka branch). The win comes following a similar achievement at the previous year’s ceremony, where Hapag-Lloyd Lanka won the award for the US sector.

The ceremony which was held in Colombo on the 19th of February marked the 22nd installment of the Institute of Chartered Shipbrokers (ICS) awards. The ICS founded in London back in 1911, received the Royal Charter in 1921 and is a body fundamentally dedicated towards the promotion of professionalism in the international maritime industry through shipping education and training.

Fourteen shipping lines vied for the awards and Hapag-Lloyd Lanka walked away with one of the most lucrative awards. On behalf of Hapag-Lloyd Lanka, Russell Diaz, Assistant General Manager – Hapag-Lloyd Lanka received the award from Chief Guest – Hon. Karu Jayasuria, Speaker of Parliament. The ceremony was graced by many dignitaries including Hon. Arjuna Ranatunga, Minister of Ports and Shipping alongside Hon. Eran Wickramaratne, Minister of Public Enterprises and Development.

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Aitken Spence facilitates MS Europa call on three ports in Sri Lanka

9 Apr

The luxury cruise ship MS Europa, owned by German operator Hapag-Lloyd Kreuzfahrten, called at the Ports of Trincomalee, Galle and Colombo recently with a total of 355 passengers and 280 crew on board. Aitken Spence Maritime is the local agent for Hapag-Lloyd, considered one of the largest container shipping lines in the world.

MS Europa, has been awarded the rating of 5-stars-plus for the fourteenth time in a row by the Berlitz Cruise Guide, is said to be designed as an “all outside concept”. Adorned with a 204 passenger suites, the cruise is considered as one of the most spacious cruise ships on the market and is intended for the luxury cruise segment of the German speaking market. Every year the MS Europa sets sail on its journey around the world to visit ports that are unreachable by other ships due to its size.
“Hapag-Lloyd Kreuzfahrten has decided to have more frequent callers to Trincomalee, Galle and Colombo and have included the Port of Hambantota in their schedule for 2015/16. We intend in selecting Sri Lanka Ports for our start and end voyages, where the passengers will embark and disembark in Sri Lanka” said Lalith Witanachchi, General Manager of Hapag-Lloyd Lanka.
Hapag-Lloyd’s local agents Aitken Spence Maritime pioneers in the industry and are the first in Sri Lanka to undertake port efficiency enhancement management overseas with its entry into the African continent and then the South Pacific Islands. The Company handles all areas of maritime services – from ship agents and cargo handlers, to liner agency, cruise vessel, port management and development, chartering services and maritime education. With the Group’s involvement in the leisure industry, the company is able to offer comprehensive synergised services to cruise operators.

On MS Europa’s voyage to Sri Lanka, the cruise ship called at the Port of Trincomalee and Galle prior to her calling at the Port of Colombo on the 7th of April 2014. To commemorate her inaugural call a ceremony was held onboard at the Trincomalee port where the staff Captain Alexander Sokacic of MS Europa was handed a plaque by the officials of Hapag-Lloyd Lanka – Mr. Lalith Witanachchi and Mr. Chathura Nissanka. From Sri Lanka Ports Authority Mr. K. Nanathilake – Residence Manager Trincomalee Port also attended the ceremony to mark this commemorative occasion. [Ends]

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(L-R) Ms Syblle Hardegen -MS Europa, Chathura Nissanka – Hapag Lloyd Lanka, Lalith Witanachchi – Hapag Lloyd Lanka, Capt. Alexander Sokacic – Staff Capt. MS Europa), K. Nanathilake – Residence Manager Sri Lanka Ports Authority Trincomalee

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